Returns and Exchanges

Your Order

You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 30 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition, with a copy of your invoice and a note explaining the reason for return. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.

Returns

Ensure the item is returned within 30 days of purchase, unused and in original packaging.

Enclose a copy of your invoice with a note to advise the reason for return.

We recommend posting the item using a Signed For delivery service for peace of mind.

Warranty Claims

Every product sold on the jangawetsuits.com website comes with a 12-month manufacturer warranty unless otherwise stated. If any defect is found within this period, we will return the item to the manufacturer for repair or replacement at their discretion. This does not affect your statutory rights.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc. This does not affect your statutory rights.

Wetsuits being sold under special promotions, discounts , price deals , clearance and stock off conditions, wich price paid by customer is lower than are website price , are not eligible for general product warranty policy.

STOCK OFF and CLEARANCE sales are FINAL or any other DISCOUNTS or PROMOTIONS. No Return or Refund.

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